Refund policy

Returns and order problems

If your order arrives damaged, has a print or garment defect, or is not the item or size you ordered, email gravegraceco@gmail.com as soon as possible with your order number and a description of the issue. Clear photos of the item, label and packaging help us review the problem. If you cannot provide photos, let us know. Please contact us before sending anything back so we can give you the correct instructions.

We will review the issue and arrange an appropriate replacement or refund where applicable. This policy does not limit rights or remedies you have under applicable law.

Because our items are printed to order, we do not accept returns or exchanges solely because you changed your mind or prefer a different size or fit, except where applicable law requires otherwise. Please compare the product’s size guide with a garment you own before ordering.

This does not exclude remedies if we supplied the wrong item or size, the garment is mislabeled, defective or misprinted, or the product description or size guide is materially inaccurate.

Cancellations and refunds

You may cancel your order for a full refund before we submit it to our production supplier. Email gravegraceco@gmail.com with your order number as soon as possible. Once an order has been submitted, cancellation is not guaranteed.

For confirmed defects or wrong items, GRAVE//GRACE pays any required return postage. Please contact us before returning anything so we can provide the correct return instructions.

Approved refunds are issued to the original payment method. For a fully defective or wrong order, the refund includes the original shipping charge. We initiate approved refund processing within 5 business days of approval. The time for the funds to appear depends on your payment provider.